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At CosmeticsDestination, we are committed to providing you with genuine and high-quality cosmetics products. We understand that sometimes returns and refunds may be necessary, and we aim to make this process as simple and transparent as possible.
1. Returns
If you are not completely satisfied with your purchase, we gladly accept returns within [X days] from the date of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer support team at [support@cosmeticsdestination.com] with your order number and details about the product you would like to return. We will guide you through the return process.
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item). In such cases, we will cover the return shipping costs.
2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer support team.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [support@cosmeticsdestination.com].
6. Contact Us
If you have any questions regarding our Return and Refund Policy, please contact us at [support@cosmeticsdestination.com].
Thank you for shopping at CosmeticsDestination!
